Get a specific answer
Support is organised by what you are trying to do. Until the self-serve help centre is published, every topic routes to a person.
Topics
What do you need help with?
- Getting startedFirst steps, core concepts and initial configuration.
- InstallationStanding up sites, sources and the mobile surface.
- Account & loginSign-in, multi-factor authentication and access problems.
- Billing & licencesPlans, sites, add-ons and entitlements.
- Product helpHow a module behaves and how to use it.
- IntegrationsCameras, identity, notification transport and APIs.
- TroubleshootingSources not reporting, unexpected data, degraded behaviour.
- SecuritySecurity questions, disclosure and review requests.
A searchable help centre is being built at support.virtik.ai. Until then these topics route to the team directly.
On response times
This page does not itself publish a service level. The plan comparison lists each plan's catalog support profile and P1 response, but those are planned entitlements, not a commitment: no service level or response time is contractually in force until an executed agreement states one.
Support entitlements differ across the seven plans. What applies to you is confirmed in writing as part of your commercial terms.
Reporting a security issue
Suspected vulnerabilities go through the security route rather than general support, so they reach the right people directly.